A wholesaler

to the retail gift industry depends on its computer infrastructure for order processing. However, it experienced a number of network outages one year. In one case, a three-day printing outage caused order delays and in another case the ability to process orders was prohibited for a week.

Xantrion evaluated the wholesaler's network relative to its best practice standard. The following key recommendations were implemented:

• Standardize on a single, widely supported platform
• Consolidate server functions
• Implement proactive network monitoring
• Implement best practice data protection systems and procedures
• Re-purpose or resell as much current hardware and software as possible
• Outsource implementation recommendations and ongoing network support to Xantrion

As a result the wholesaler achieved:

• 99.95% uptime vs. 93.5% (2 weeks) previously
• $31,000 less in support costs per year
• $480,000 less in order losses per year
• $14,000 less in equipment costs per year
• Project payback in 2 months
• Faster response times to user support requests - minutes instead of days for remote support and hours instead of days for onsite support
• Simpler procedures for users such as 1 login instead of 4