Gardens of Golden Gate Park sought to transform into a premier garden destination through a significant merger. This case study examines how the right IT partnership facilitated this transformation, ensuring seamless operations and enhanced visitor experiences.
The Challenge: Improve Visitor Experiences and Become a World-Class Destination
Not long ago, the Gardens of Golden Gate Park consisted of three separate entities: The Botanical Garden, The Conservatory of Flowers, and the Japanese Tea Garden. However, they had set themselves a goal to become a world-class garden destination. To achieve that goal, all three entities merged into one, and in doing so, the organization tripled in size. For a time, they kept the same MSP they had before the merger, but it was quickly apparent that Gardens of Golden Gate Park had outgrown their IT service provider.
Following the merger, their original MSP could no longer provide the level of support they needed, either on-site or remotely. Additionally, their IT service provider had a small team of engineers who lacked critical experience with a large, distributed campus.
These are a few of the reasons why leadership at Gardens of Golden Gate Park chose Xantrion as their new IT support provider:
- Xantrion is local to the San Francisco area; therefore, they can provide much-needed on-site support.
- They have experience working for organizations in multiple locations and outdoor settings.
- Xantrion has a deep bench; that is, multiple engineers are ready to tackle projects and support tickets.
- Support is available 365 days a year, 24 hours a day, and seven days a week.
The Solution: Eliminate Technical Debt and Modernize Their IT Infrastructure
Because their former MSP took a reactive approach, the Gardens of Golden Gate had accumulated some technical debt. To remedy this and reach their cybersecurity and modernization goals, their infrastructure needed some significant upgrading.
Xantrion provided the Gardens of Golden Gate Park with a Virtual Chief Information Officer (vCIO) to provide strategic guidance and a proactive approach as they tackled their technical debt. With their vCIO at the helm, they have modernized their IT infrastructure and created the world-class experience they envisioned for their visitors.
The Outcome: A Seamless and Enhanced Experience for Visitors
The leadership at Gardens of Golden Gate Park is very pleased with the proactive service and IT roadmap provided by the Xantrion team. These are a few of the benefits of working with Xantrion, according to leadership at Gardens of Golden Gate Park:
- Enhanced IT management: Post-merger, the need for constant oversight of the IT service provider has been eliminated, optimizing the allocation of Garden leadership time.
- Continuous support: Xantrion’s 24/7 support ensures that IT issues are addressed promptly, eliminating downtime and ensuring uninterrupted operations.
- Local know-how: Xantrion’s experience with outdoor environments and capacity to deliver immediate on-site support has been instrumental in maintaining and improving the Gardens’ operations.
- Trust and transparency: The leadership at Gardens of Golden Gate Park is completely confident in Xantrion’s ability to meet its commitments and deliver superior service.
With Xantrion’s professional and comprehensive IT support, the Gardens of Golden Gate Park have successfully modernized their infrastructure and mitigated technical debt. This transformation has not only streamlined their operations but also positioned them to achieve their ambition of becoming a globally recognized garden destination. As a result, visitors can now enjoy a seamless and enhanced experience, solidifying the Gardens’ reputation as a premier attraction.
