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Seamless Transition: How a Pharmaceutical Company Managed a Major Split with Expert Tech Support

Location: Boston, MA| Users: 500| Industry: Pharmaceutical

When a medium-sized pharmaceutical company embarked on the daunting journey of splitting into two separate entities, they knew that meticulous planning and flawless execution were essential for success. To navigate the complexities of user and data separation while maintaining uninterrupted operations, they turned to Xantrion for expert technology support. Here’s how Xantrion turned a challenging transition into a model of efficiency.

The Challenge:  A complete overhaul of the IT infrastructure

The pharmaceutical company’s split required a complete overhaul of their IT infrastructure, encompassing several critical tasks:

  1. Create a New Cloud Environment: Establish a secure and independent cloud environment for the new entity.
  2. Set Up New Email Accounts: Coordinate the creation of new email accounts for all employees to ensure seamless communication.
  3. Separate Data: Divide the company’s data, retaining some with the original entity and migrating the rest to the new organization.
  4. Migrate Historical Email: Transfer employees’ historical emails to the new environment to ensure continuity and accessibility.
  5. Transfer Documents and Data: Migrate and organize documents and data within the new system.
  6. Configure Productivity Applications: Set up productivity tools to ensure employees have the necessary access and functionality.
  7. Migrate Devices: Transition all devices to the new cloud environment, including updating security credentials.

The Solution: A meticulous plan to ensure a smooth transition

To tackle these challenges, Xantrion devised a meticulous plan to ensure a smooth transition. The first step involved establishing a robust new cloud environment tailored to the needs of the emerging company. This was followed by creating and configuring new email accounts for all employees, ensuring no disruption to communication.

Data separation was executed with precision, balancing the migration of critical information to the new environment while safeguarding essential data within the original company. Historical email data was systematically transferred, preserving continuity for employees. Shared documents and other critical data were migrated seamlessly, ensuring no loss of information.

Xantrion’s team also focused on setting up productivity applications, making sure that each employee had the right access to the tools they needed. This involved a thorough review of permissions and functionality to support the new organization’s operations effectively.

The Outcome: Both new organizations commenced operation without a hitch

On the day of the migration, Xantrion’s help desk team showcased exceptional skill and dedication. They managed each aspect of the transition with precision, addressing issues promptly and efficiently. The thorough preparation and execution ensured that the company’s daily operations continued smoothly.

The pharmaceutical company praised Xantrion for their expertise. The successful migration not only facilitated a seamless separation of the two entities but also underscored the importance of strategic planning and expert support in managing complex IT transitions.

In summary, Xantrion played a pivotal role in this high-stakes migration. Their comprehensive approach and flawless execution ensured that both new organizations commenced operations without any hitches. This case study highlights the crucial role of technology service providers in navigating complex organizational changes with efficiency and expertise.

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