Manufacturing IT Services & Support
As a top-ranked Managed Security Service Provider (MSSP), we understand the unique challenges facing modern manufacturers. Our solutions help you reduce downtime, enhance productivity, and strengthen your security posture while maintaining the flexibility to adapt to changing market demands.
Whether you’re dealing with complex supply chain management systems, industrial control networks, or sensitive customer data, our team has the expertise to keep your operations running smoothly and securely.
Why Choose Xantrion for Manufacturing IT?
With over 20 years of experience serving clients and deep manufacturing expertise, Xantrion brings proven solutions to your IT challenges.
Our approach combines proactive monitoring, rapid response, and strategic planning to help you keep operations running without problems. We’ve earned recognition as one of the top 60 MSSPs in the United States, demonstrating our commitment to excellence in managed security services.
The project with Xantrion brought clear improvements to our IT environment. With their proactive infrastructure monitoring, we saw a noticeable reduction in downtime and smoother daily operations.”
— Manufacturing Company Sr. IT Manager
MANUFACTURING IT SUPPORT
What sets us apart
Dedicated Virtual CIO (vCIO)
Partners with you to understand your business goals and develop technology strategies aligned with your objectives. Your vCIO meets with you bi-weekly to review progress, discuss emerging technologies, and ensure your IT infrastructure supports your business growth.
Industry-specific expertise
Deep understanding of manufacturing systems, regulatory requirements, and operational priorities. Our team regularly works with manufacturing-specific applications, industrial control systems, and supply chain management tools.
24/7 US-based support
Round-the-clock monitoring and support from our local team, ensuring quick response times and cultural alignment. Unlike many providers who offshore their support, our entire team is based in the United States.
Rapid response times
We resolve issues quickly to minimize costly downtime. We can often respond within an hour for critical issues and within 24 hours for complex matters requiring deeper investigation.
Proactive security management
Advanced threat detection and prevention tailored for manufacturing environments, including protection for industrial control systems and intellectual property.
Xantrion’s Comprehensive Manufacturing IT Solutions
IT Support for Manufacturing
We provide responsive support when you need it, with a focus on maintaining your operational continuity.
- 24/7 technical assistance: Our US-based team is always available to handle urgent issues, ensuring your manufacturing operations never face extended downtime due to IT problems.
- Remote and on-site support: While most issues can be resolved remotely, we maintain a local presence for situations requiring hands-on attention. We have offices in the San Francisco Bay, San Jose Silicon Valley, Los Angeles, Sacramento, and San Diego.
- Clear communication: You’ll always know the status of your support requests through regular updates and transparent reporting. We provide both technical and non-technical explanations as needed.
Managed IT Services for Manufacturing
Our managed IT services keep your systems up and running and help you prevent issues before they impact your operations.
- Continuous system monitoring: Advanced tools track system performance, security metrics, and potential issues 24/7. We can often resolve problems before they affect your operations.
- Regular maintenance and updates: Scheduled maintenance windows minimize disruption to your manufacturing processes. We coordinate all updates and patches around your production schedule.
- Performance optimization: Regular analysis of system performance helps identify bottlenecks and opportunities for improvement. We make data-driven recommendations for infrastructure upgrades.
- Capacity planning: We help you anticipate and prepare for growth, ensuring your IT infrastructure scales with your business. This includes monitoring resource usage trends and planning for future needs.
- Network management: We provide comprehensive oversight of your entire network infrastructure, from the manufacturing floor to the back office. We ensure reliable connectivity for all your critical systems.
Explore our complete Managed IT Services offerings.
Supplemental IT Services
We work seamlessly with your existing IT team, providing additional expertise and support where needed.
- Specialized expertise on demand: Access to experts in specific technologies or security domains without the cost of full-time staff. Our team brings experience from multiple manufacturing environments.
- Project-based support: Additional resources for major initiatives like system upgrades or migrations. We can scale our support up or down based on your project needs.
- After-hours coverage: Relief for your internal team during nights, weekends, and holidays. Your systems remain monitored even when your staff is off-duty.
- Peak period assistance: Extra support during high-demand periods or special projects. We help you manage increased IT workloads during busy seasons.
- Technology implementation support: Guidance and assistance with new technology deployments, ensuring seamless integration with existing systems.
Learn more about our Supplemental IT Services.
IT Consulting
Our strategic guidance aligns technology with business goals, helping you make informed decisions about your IT investments.
- Technology road mapping: Long-term planning that aligns IT initiatives with business objectives. We help you prioritize investments and plan for future needs.
- Infrastructure planning: Design and architecture recommendations for robust, scalable systems. We consider both current requirements and future growth.
- Digital transformation strategy: Guidance on adopting new technologies to improve efficiency and competitiveness. We help you evaluate and implement solutions that drive business value.
- Vendor management: Coordination with technology vendors to ensure optimal service delivery and cost-effectiveness. We leverage our relationships to get you better support and pricing.
- Cost optimization: Identification of opportunities to reduce IT spending without compromising capability. This includes license optimization, cloud cost management, and infrastructure efficiency improvements.
Learn more about our comprehensive IT Consulting Services.
Cybersecurity & Compliance
Comprehensive security tailored for manufacturing environments protects both operational technology and information systems.
- Advanced threat detection: Multi-layered security monitoring specifically designed for manufacturing environments. We use AI-powered tools to identify and respond to threats quickly.
- Intellectual property protection: Robust controls to safeguard your valuable IP and trade secrets. This includes data classification, access controls, and encryption.
- Regulatory compliance management: We have expertise in manufacturing-specific regulations and standards. We help you maintain compliance while minimizing operational impact.
- Employee security training: Customized training programs that address manufacturing-specific security challenges. We help you build a security-aware culture throughout your organization.
- Incident response planning: Detailed procedures for responding to security incidents, minimizing impact on operations. That includes regular testing and updates to ensure effectiveness.
Learn more about our Managed Security Services.
Cloud Solutions for the Manufacturing Industry
Modern cloud solutions enhance operations while maintaining security and reliability.
- Enterprise Resource Planning (ERP) and manufacturing execution system (MES) Integration: Seamless connections between cloud-based and on-premises systems.
- Secure data backup: Automated backup solutions with quick recovery capabilities. We help protect both operational and business data.
- Cloud migration services: Carefully planned transitions to cloud services that minimize disruption. We help you choose the right solutions and manage the migration process.
- Hybrid environment management: Optimization of mixed cloud and on-premises environments. We help you leverage the benefits while maintaining security and performance.
- Disaster recovery planning: Comprehensive plans to ensure business continuity in any scenario. That includes regular testing and updates to recovery procedures.
Explore our Managed Cloud Services offerings.
COMPARISON AND ANALYSIS
How we compare to other manufacturing IT Providers
| Typical Provider | Xantrion | |
|---|---|---|
| SUPPORT TEAM |  Rotating Staff |
 A dedicated team familiar with your environment |
| RESPONSE TIME | Variable |
Same day for critical issues |
| STRATEGIC PLANNING | Limited |
Regular vCIO meetings and road mapping |
| INDUSTRY EXPERTISE | General IT |
Manufacturing systems specialists |
| LOCATION | Often Offshore |
US-based team with a local presence |
| PRICING MODEL | Often lower initial cost |
Premium service with savings through operational cost reductions |
Benefits of Our Manufacturing IT Services
Reduced System Downtime
We know that plant operators can’t afford unexpected shutdowns. That’s why our proactive monitoring and maintenance approach aims to reduce unplanned downtime by identifying and addressing potential issues before they impact operations.
Enhanced Operational Efficiency
Through strategic technology implementation and process optimization, we help streamline your operations. We can help you automate routine tasks, boost system performance, and integrate systems and departments.
Strengthened Security Posture
Our comprehensive security approach protects your valuable intellectual property and operational technology. We implement multiple layers of security, from advanced threat detection to employee training, creating a robust defense against modern cyber threats.
Optimized IT Costs
While we may not be the lowest-cost provider, our clients can see significant cost reductions through:
- Optimized software licensing
- Reduced cloud storage costs
- Improved system efficiency
- Prevented downtime and security incidents
- Strategic technology investments
“Xantrion was professional, organized, and thorough throughout the project. We continue to retain them as our ongoing IT partner.”
—Fuel distribution company General Manager
How We Work with Manufacturing Clients
Our engagement process ensures a smooth transition and ongoing success, with careful attention to your specific manufacturing environment.
Initial Assessment
We begin with a thorough review of your current IT infrastructure and business needs. Our analysis covers your entire infrastructure, including network architecture, hardware inventory, software licensing, backup systems, and disaster recovery capabilities. We work closely with your team to identify operational challenges, system performance issues, security concerns, and compliance requirements. The assessment includes documenting technical specifications, service level expectations, and budget constraints.
Custom Solution Design
Based on our assessment, we develop a tailored solution that addresses your specific needs. We create a comprehensive service package outlining support levels, monitoring requirements, maintenance schedules, and backup plans. Included is a robust security framework and detailed project planning with clear timelines and success metrics. We strategically allocate resources, including team assignments and technical tools, to ensure optimal implementation.
Implementation
Get to work with minimal disruption to your operations in carefully planned implementation phases. Our focus remains on maintaining your business and operational continuity with scheduled maintenance windows and emergency response plans. We provide comprehensive staff training on system usage, security awareness, and support procedures. Throughout implementation, we conduct thorough testing and verification of all systems and processes.
Get to work with minimal disruption to your operations in carefully planned implementation phases. Our focus remains on maintaining your business and operational continuity with scheduled maintenance windows and emergency response plans. We provide comprehensive staff training on system usage, security awareness, and support procedures. Throughout implementation, we conduct thorough testing and verification of all systems and processes.
Ongoing Partnership
We maintain a strong, collaborative relationship focused on your success through regular performance reviews and continuous optimization efforts. Our proactive maintenance program includes security patches, system updates, and performance tuning. We engage in ongoing strategic planning to ensure your technology roadmap aligns with business growth and opportunities to innovate.
HEAR FROM OUR CLIENTS
Case Studies & Success Stories
Ransomware Recovery for an Agricultural Company
After a plant grower and distributor fell victim to a ransomware attack, our team arrived on-site with replacement servers within hours of receiving a call for help.
We implemented new server infrastructure, recovered clean data, and replaced compromised hardware across the organization. We then enhanced the company’s security with comprehensive measures, including two-factor authentication, advanced email protection, and 24/7 network monitoring.
The company resumed normal operations with significantly improved security and remains a satisfied managed IT services customer today.
Smoother Operations for a Manufacturer
When a manufacturing company needed to strengthen its IT infrastructure and security monitoring, it turned to Xantrion for comprehensive solutions.
“Xantrion’s proactive approach to IT management was outstanding,” reports a senior manager of IT Infrastructure and Security. “They don’t just respond to issues as they arise; they anticipate potential challenges and address them before impacting our operations.”
Our team implemented ongoing server patching to keep the company’s systems secure, infrastructure monitoring to detect issues before they become problems, and end-user security to safeguard sensitive information.
The results: reduced downtime, smoother daily operations, consistently updated systems, and fewer security incidents.
Cost Savings for Distributor
A fuel distributor needed to upgrade its IT systems, focusing on multi-site networking capabilities, wireless communication, and on-premises servers.
Xantrion enhanced the security of existing equipment, simplified networking across sites, upgraded hardware where necessary, and implemented best practices for authentication and backups.
“Xantrion was professional, organized, and thorough throughout the project,” says the company’s general manager. “By far, the best IT company we have experienced.”
Improvements included a significant reduction in IT downtime, faster remote desktop services, and savings in hosting costs of $9,500 per month.
Frequently Asked Questions (FAQs)
about Manufacturing IT
How do you handle cybersecurity for manufacturing environments?
We implement multiple layers of security specifically designed for manufacturing operations. Our comprehensive approach includes AI-powered threat detection, network segmentation, and granular access controls. We perform regular security audits and provide employee training while maintaining compliance with industry standards and regulations.
What is the typical cost range for Manufacturing IT Services?
Costs vary based on operation scale, service level requirements, security needs, system complexity, and compliance requirements. While we’re not the lowest-cost provider, our clients typically see significant ROI through reduced downtime, optimized licensing costs, improved efficiency, prevented security incidents and enhanced productivity. The best way to determine a potential cost range is to meet with a Xantrion expert to discuss your specific needs.
How do you ensure minimal downtime on factory floors?
We provide 24/7 monitoring to ensure minimal downtime. We understand how costly downtime is for manufacturers, and we work proactively to ensure your infrastructure is always available.
How do we get started or request a proposal?
Contact us to request an initial meeting.
Ready to strengthen your manufacturing IT infrastructure? Contact Xantrion today to learn how our comprehensive IT services can help your operation thrive in today’s hyper-competitive environment.
